Do this now
- Screenshot the profile, bio and recent posts with the date visible.
- Warn your followers from your real account, without tagging the fake.
- File the impersonation report and attach proof the business is yours, such as a registration document.
- If you hold a registered mark, file a trademark report too.
- Ask customers who were contacted to report the messages from the chat.
What to write
"@[fake] pretends to be [business], which I own. It uses our logo and photos and is contacting our customers. Our official account is @[real]."
Deadlines to know
- No published response time. Keep the confirmation email.
What to avoid
- Fake reports from many accounts. They break Instagram's rules and do not help.
- Asking customers to send money to check who is real.
Official sources
Platforms change their help pages and forms often. Follow the wording on your own screen and the current Help Center. Atclaim is an independent service and is not affiliated with Meta or any platform named on this site.